Who we collect data from

We collect data from anyone who enquires and/or registers to trial/use CQE products.

How we collect data

Most of the information we hold about you has been provided directly to us by you. We also collect data from your use of our website. Please see our Cookies Policy for details.
We also collect data from publicly available resources. For example, The Care Quality Commission.

What we collect

Care Quality Ecosystems Ltd is the ‘controller’ of the personal data you (the ‘data subject’) provide to us. We will usually collect basic personal data about you like your name, position, care home postal address, telephone number, email address from you as part of the application process. Information about staff surveyed thereafter is limited to name or employment number. Personal information about employees subject to GDPR is not required.

Where does that information go

The law allows us to process your data if it is in our legitimate interest to do so, but only so long as we need to and your “interests or your fundamental rights and freedoms are not overriding”. This means we ensure that the processing is not overly intrusive and that we only do so in a way which is described in this privacy policy.
We will process your personal information for our legitimate business interests, which include some or all of the following:

  • processing of registration
  • Internal records
  • To undertake statistical analysis (sensitive data will be anonymised)
  • To improve our communication and services

Where else does your data go

We do not share your data with anyone else or any other organisation unless it is necessary for the purpose for which you give us the data. Examples include:

  • Providing information to arrange subscription
  • Providing data to third parties that provide specific services to us.

Some of our suppliers (Data Processors) may run their operations outside the European Economic Area (EEA). Although they may not be subject to same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Keeping data safe

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of, your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.
Our electronic data is stored within secure cloud servers. Paper copies of any personal data are stored in secure locked cabinets.

How long will we keep your data for

We will not retain your information for longer than is contractually required.

Other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.

Taking control of your personal data

We want to ensure you remain in control of your personal data. The new General Data Protection Regulations (GDPR), which are being brought in on 25 May 2018, give everyone a number of very important rights. These include:

  • the right to ask us to remove your personal data from our records (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
  • the right to have inaccurate data rectified
  • the right to request a copy of the information we hold about you

You can ask to be removed from our database at any time by contacting Harold Sharples harold@cq-eco.co.uk
We will not sell, distribute or lease your personal information to third parties unless required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please contact Harold Sharples harold@cq-eco.co.uk as soon as possible. We will promptly correct any information found to be incorrect.

Legitimate interest

Under the new GDPR, we have a number of lawful reasons that we can use (or ‘process’) your personal information. One of these lawful reasons is called ‘legitimate interests’.
Broadly speaking, ‘legitimate interests’ means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests.
If you have any questions about this privacy statement, please email – privacy@carequalityecosystems.co.uk


Care Quality Ecosystems (“us”, “we”, or “our”) uses cookies on the http://www.carequalityecosystems.co.uk website (the “Service”). By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How we use cookies

When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:

  • To enable certain functions of the Service
  • We use both session and persistent cookies on the Service and we use different types of cookies to run the Service

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts

Cookies we use

We use and set the following cookies:
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate.