CQE ECOSYSTEM

An exclusive service for nursing and residential care home operators.

CQE Ecosystem

The sequence of installation and what each element contributes.

Step 1 – Register  

Submit your application form and this is what will happen next.

  • Our one to one team will personally guide you through the process.
  • They will take account of your current hardware and programmes.
  • They will create and introduce strict security levels to guarantee protection.
  • They will ensure that they protect existing applications that you use regularly
  • They will make sure that the introduction is smooth and works to your satisfaction

 Step 2 – Begin your Ecosystem journey with CQE Surveys

To establish your current safety level, you will need to survey all your care staff.

  • Each member of staff will complete a survey on a computer supervised in the workplace.
  • The survey is a very simple process.
  • The staff member administering the survey, will click the start button
  • Choosing from multiple choice answers, carers response to questions.
  • This continues until the survey is complete.
  • This simple survey takes on average, about ten minutes to complete.

It is important for carers to know that it is not a test and there are no winners or losers. You are simply ensuring that no one is recruited who is less capable than they are.

It’s important for managers to know that the surveys cannot be rehearsed, coached or given to someone like the answers to an exam and that it is presented differently every time it’s used so it cannot be copied.

CQE Devices

Step – 3 Recieve your certificate

Once you have surveyed all your carers, CQE will produce a certificate showing the level of safety. This is calculated by the sum total of your carer surveys, which reflects the safety level of your care culture.

A PAR rating of 70% is established as the minimum safety level of any care culture and the continued use of surveys will allow you to demonstrate continual improvements to your Care Home safety.

You can display your certificate in your reception area for guests and visitors to see.

An independent certificate on display will demonstrate that you operate a transparent culture prioritising residential safety.

Staff will begin to take pride in the pyramid scale as they influence status improvements.

Regulators will recognise certificates as evidence of continuing quality improvement and how it contributes to safety.

Your certificate can also be forwarded to your insurance broker as evidence of your continued safety focus.

Each new certificate help to will build your case file as evidence in a PIR (Provider information return).

 

“Recruit Safe” is The First Crucial Tool

The survey can be used to identify appropriate recruits. Applicant carers complete the CQE survey when they complete a DBS. When complete the surveys come to CQE and managers receive their result immediately.

The survey result will help you decide who to take into your team but it’s crucial to get this right because you could be working towards completing your CQE safe rota which proves each shift is safe. If you do need to take staff on in spite of the result you at least know the risk applied to working alone with vulnerable service users.

“The Safer Shift builder” prepares shifts for your existing payroll rota system

Only a manager can view the safe rota screen. Once a manager has approved the rota as safe it can be used to confidently populate the standard rota/payroll system you are already familiar with.

We show you how to use this tool so that you will can quickly discover the impact on your culture as each shift becomes safer.

The CQE builder allows you to swop and change to end up with reliably safe shifts but it does not replace your current rota system it informs it. No radical system changes are necessary to build a safe culture with CQE

The safe rag rota tool is colour coded, indicating if a shift you have created is safe. If it is it all green, the shift is safe but if it is dominated by red, the shift isn’t safe and you’ll need to change it.

Ultimately your rota should be dominated by greens, speeding up the rota creation process. Green rotas demonstrate, your continuing quality improvement becoming evidence of strong leadership and management. You will be able to populate rotas with established ‘safe staff’ at the touch of a button.

 

Safe Rota image for web

 

CQE Monthly Reports

Monthly reports not only show trends but the health & risks the carer surveys expose. This is important as it enables managers to focus on areas of need before things ever become a problem.

Care groups interested in growth through acquisition are also able to survey the staff in homes of commercial interest as part of due-diligence.

Funding applications are better supported with independent risk assessments.

The outcome of the newco surveys will expose their actual safety level becoming independent evidence in the negotiation of the SPA multiplier.

The cultural health of homes in large and growing organisations can be vulnerable to remote leadership. The CQE individual reports engage close governance increasing the protection of capital investment and trading continuity.

Taken together,  CQE tools and systems empower care leaders and managers to conceive, create and monitor care quality ecosystems with a sense of certainty and confidence hitherto unattainable.

Monthly Reports

 include:

Group safety trends,

3D Carer survey

Staff Retention levels

Safe Shift Trend

Carer Stress Levels

Carer Advocacy

Carer Churn

National happiness comparison

KLOE 1 'SAFE'
PROTECT RESIDENTS FROM ABUSE AND HARM

CQE Staff Surveys Hold The Key

To Care Home Cultural Assessments

KLOE 2 'EFFECTIVE'
CARE, TREATMENT & QUALITY OF LIFE

The CQE System Fosters & Encourages Happiness & Wellbeing

in Residential Care Environments

KLOE 3 'CARING'
STAFF CARE WITH KINDNESS, DIGNITY & RESPECT

CQE Cultures Encourage Staff Compassion,

Which Protects Resident Dignity

KLOE 4 'RESPONSIVE'
SERVICES ORGANISED TO MEET NEEDS

Care Leaders Using The CQE System

Are Able To Deliver Continuing Quality Improvement

KLOE 5 'WELL LED'
LEADERSHIP PROMOTES HIGH QUALITY CARE

The CQE System Generates The Reports Necessary

to Keep Executive Management “In Touch” with The Cultures In Their Homes

EXCLUSIVE TO REGISTERED NURSING & CARE HOME MANAGEMENT

ENGAGE THE POWER OF THE ECOSYSTEM TODAY