CQE ECOSYSTEM

CQE Ecosystem

There are Three levels to the Ecosystem

Foundation Level

The Foundation Level provides the time and support to build and adapt the ecosystem into your current admin structure.

Step 1 – APPLY for the FOUNDATION LEVEL 

The Foundation level is a free three month induction programme. Once you have submitted the application form, we will arrange your personal one to one support to get you going.

  • The foundation team will carefully guide you through the process.
  • They will take account of your current hardware and programmes.
  • They will create and introduce strict security levels to guarantee protection.
  • They will ensure that they protect existing applications that you use regularly
  • They will make sure that the introduction is smooth and works to your satisfaction

Step 2 – Begin your Ecosystem journey with CQE Surveys

To establish your current safety level, you will need to survey all your care staff.

  • Each member of staff will complete a survey on a computer supervised in the workplace.
  • The survey is a very simple process.
  • The staff member administering the survey, will click the start button
  • Choosing from multiple choice answers, carers response to questions.
  • This continues until the survey is complete.
  • This simple survey takes on average, about ten minutes to complete.

It is important for carers to know that it is not a test and there are no winners or losers.

Its important for managers to know that the test cannot be rehearsed, coached or given to someone like the answers to an exam.

CQE Devices

The CQE Certificate

Once you have surveyed all your carers, CQE will produce a certificate showing the level of safety. This is calculated by the sum total of your carer surveys, which reflects the safety level of your care culture.

A 70% rating is established as the minimum safety level of any care culture and the continued use of surveys will allow you to demonstrate continual improvements to your Care Home safety.

You can display your certificate in your reception area for guests and visitors to see.

An independent certificate on display will demonstrate that you operate a transparent culture prioritising residential safety.

Staff will begin to take pride in the pyramid scale as they influence status improvements.

Regulators will recognise certificates as evidence of continuing quality improvement and how it contributes to KLOE 1.

Your certificate can also be forwarded to your insurance broker as evidence of your continued safety focus.

Each new certifcate help to will build your case file as evidence in a PIR (Pre-inspection report).

 

Professional Level

The Professional Level – Adds Two Crucial Care Management Tools

“Recruit Safe” is The First Crucial Tool

The survey can be used to identify appropriate recruits. Applicant carers complete the CQE survey when they do their DBS. When complete the surveys come to CQE and managers receive their assessment almost immediately.

The survey assessment will help you decide who to take into your team or not but it’s crucial to get this right because you will be working towards completing your CQE safe rag rota which proves each shift is safe.

“The Safer Shift builder” is the Second Crucial Tool

The safe rag rota tool is colour coded, indicating if a shift you have created is safe. If it is it all green, the shift is safe but if it is dominated by red, the shift isn’t safe and you’ll need to change it.

Ultimately your rota should be dominated by greens, speeding up the rota creation process. Green rotas demonstrate, your continuing quality improvement becoming evidence of strong leadership and management. You will be able to populate rotas with established ‘safe staff’ at the touch of a button.

Only a manager can view the safe rota screen. Once a manager has approved the rota as safe, a standard rota containing only shifts for the staff notice board can be printed.

Safe Rota image for web

Executive LEVEL

The Executive Level delivers monthly reports exposing trends and risk.

Care groups interested in growth through acquisition are also able to survey the staff in homes of commercial interest as part of due-diligence.

Funding applications are better supported with independent risk assessments.

The outcome of the newco surveys will expose their actual safety level becoming independent evidence in the negotiation of the SPA multiplier.

The cultural health of homes in large and growing organisations can be vulnerable to remote leadership. The CQE individual reports engage close governance increasing the protection of capital investment and trading continuity. 

The Executive Level produces monthly reports on the variation and change in performance.

Monthly Reports

The reports include:

  • Group safety trends,
  • 3D Carer survey,
  • Staff Retention levels,
  • Safe Shift Trend,
  • Carer Stress Levels,
  • Carer Advocacy,
  • Carer Churn,
  • National happiness comparison.

KLOE 1 'SAFE'
PROTECT RESIDENTS FROM ABUSE AND HARM

CQE Staff Surveys Hold The Key

To Care Home Cultural Assessments

KLOE 2 'EFFECTIVE'
CARE, TREATMENT & QUALITY OF LIFE

The CQE System Fosters & Encourages Happiness & Wellbeing

in Residential Care Environments

KLOE 3 'CARING'
STAFF CARE WITH KINDNESS, DIGNITY & RESPECT

CQE Cultures Encourage Staff Compassion,

Which Protects Resident Dignity

KLOE 4 'RESPONSIVE'
SERVICES ORGANISED TO MEET NEEDS

Care Leaders Using The CQE System

Are Able To Deliver Continuing Quality Improvement

KLOE 5 'WELL LED'
LEADERSHIP PROMOTES HIGH QUALITY CARE

The CQE System Generates The Reports Necessary

to Keep Executive Management “In Touch” with The Cultures In Their Homes

FOUNDATION LEVEL – THREE MONTHS FREE TRIAL

The Foundation Level supports managers to begin their ecosystem journey. 

The professional level introduces tools to recruit safe & build rota’s safe.

The Executive level reports key elements of change for owners & leaders.

The Complete Ecosystem can be adopted at any time for £165 per month.

APPLY FOR ACCESS

Once you have completed the form, and submitted, we will get back to guide you through your secure login process.

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