CQE ECOSYSTEM
An exclusive service for nursing and residential care home operators.
CQE Ecosystem
The sequence of installation and what each element contributes.
Step 1 – Register Â
Submit your application form and this is what will happen next.
- Our one to one team will personally guide you through the process.
- They will take account of your current hardware and programmes.
- They will create and introduce strict security levels to guarantee protection.
- They will ensure that they protect existing applications that you use regularly
- They will make sure that the introduction is smooth and works to your satisfaction
 Step 2 – Begin your Ecosystem journey with CQE Surveys
To establish your current safety level, you will need to survey all your care staff.
- Each member of staff will complete a survey on a computer supervised in the workplace.
- The survey is a very simple process.
- The staff member administering the survey, will click the start button
- Choosing from multiple choice answers, carers response to questions.
- This continues until the survey is complete.
- This simple survey takes on average, about ten minutes to complete.
It is important for carers to know that it is not a test and there are no winners or losers. You are simply ensuring that no one is recruited who is less capable than they are.
It’s important for managers to know that the surveys cannot be rehearsed, coached or given to someone like the answers to an exam and that it is presented differently every time it’s used so it cannot be copied.
Step – 3 Recieve your certificate
Once you have surveyed all your carers, CQE will produce a certificate showing the level of safety. This is calculated by the sum total of your carer surveys, which reflects the safety level of your care culture.
A PAR rating of 70% is established as the minimum safety level of any care culture and the continued use of surveys will allow you to demonstrate continual improvements to your Care Home safety.
You can display your certificate in your reception area for guests and visitors to see.
An independent certificate on display will demonstrate that you operate a transparent culture prioritising residential safety.
Staff will begin to take pride in the pyramid scale as they influence status improvements.
Regulators will recognise certificates as evidence of continuing quality improvement and how it contributes to safety.
Your certificate can also be forwarded to your insurance broker as evidence of your continued safety focus.
Each new certificate help to will build your case file as evidence in a PIR (Provider information return).
“Recruit Safe” is The First Crucial Tool
The survey can be used to identify appropriate recruits. Applicant carers complete the CQE survey when they complete a DBS. When complete the surveys come to CQE and managers receive their result immediately.
The survey result will help you decide who to take into your team but it’s crucial to get this right because you could be working towards completing your CQE safe rota which proves each shift is safe. If you do need to take staff on in spite of the result you at least know the risk applied to working alone with vulnerable service users.
“The Safer Shift builder” prepares shifts for your existing payroll rota system
Only a manager can view the safe rota screen. Once a manager has approved the rota as safe it can be used to confidently populate the standard rota/payroll system you are already familiar with.
We show you how to use this tool so that you will can quickly discover the impact on your culture as each shift becomes safer.
The CQE builder allows you to swop and change to end up with reliably safe shifts but it does not replace your current rota system it informs it. No radical system changes are necessary to build a safe culture with CQE
The safe rag rota tool is colour coded, indicating if a shift you have created is safe. If it is it all green, the shift is safe but if it is dominated by red, the shift isn’t safe and you’ll need to change it.
Ultimately your rota should be dominated by greens, speeding up the rota creation process. Green rotas demonstrate, your continuing quality improvement becoming evidence of strong leadership and management. You will be able to populate rotas with established ‘safe staff’ at the touch of a button.
CQE Monthly Reports
Monthly reports not only show trends but the health & risks the carer surveys expose. This is important as it enables managers to focus on areas of need before things ever become a problem.
Care groups interested in growth through acquisition are also able to survey the staff in homes of commercial interest as part of due-diligence.
Funding applications are better supported with independent risk assessments.
The outcome of the newco surveys will expose their actual safety level becoming independent evidence in the negotiation of the SPA multiplier.
The cultural health of homes in large and growing organisations can be vulnerable to remote leadership. The CQE individual reports engage close governance increasing the protection of capital investment and trading continuity.
Taken together,  CQE tools and systems empower care leaders and managers to conceive, create and monitor care quality ecosystems with a sense of certainty and confidence hitherto unattainable.