CQE DELIVERS SOLUTIONS TO MEET THE CHALLENGE
CQE ECOSYSTEM IS BASED ON HISTORICAL EVIDENCE, RESEARCH AND INNOVATION
The current accepted method of vetting and barring recruits into the care industry, relies entirely, on the “rear-view mirror” methodology. This method uses DBS records, which are ‘in the PAST’ along with employer reference records, which are also ‘in PAST’.
These past records, do not provide HR or employment application interviewers, with sufficient evidence to ensure that the potential recruit, will safely blend into a care home culture.
The problem being, is that, if a new care recruit has a nature that is unsuitable for care employment and this is not picked up early, then the care home managers would find themselves unable to recognise changes in their care home culture until after the harm is done.
The CQE system has 3 levels of access and has been specifically designed to enable care leaders to build safe, loving and caring cultures from the ground up.
Level 1 – Using level one, care home leaders can establish their home’s current level of safety by surveying all their current carers. The system combines all the surveys to produce what CQE calls “The 3D Carer Survey”.
The 3D carer survey is in the form of a pyramid which has 3 levels: Green, Amber and Red.
The base of the pyramid is green – and represents the “safe” carers upon which the reputation of the care home relies. Care homes with a green section containing 70% or more of the carers already have a “safe culture” – CQE is currently working with the insurance industry to enable them to have reduced insurance premiums.
THE RESEARCH OUTCOMES
CQE hypothesised the solution to declining cultures in November 2015
CQE tested and refined the hypothesis through research – starting in 2016
Further testing and development continued until the last major innovation/development (safe rota’s) in October 2017.
Reports include ratings on: Safety ; Morale; Red Shifts; Sickness and Absence; Carer Stress, Retention and Happiness at Work and Peace of Mind for busy Managers
The Graph illustrates the outcome of the Lancashire CQE safe-rota trials
The CQE Ecosystem was designed from the ground up, to give Care Homes, a reliable system to improve in-house care culture, staff assessment and a solid management structure.
The Ecosystem has three levels of access, the first allowing the care home to use and experience the system to see how it can help them to improve the levels of excellence with their business.
Staff recruitment and management is a particular problem for the Care sector and many aspects of behaviour and attitude are a leading factor. The Ecosystem makes this process much more accurate and accountable within an organisation.
Read though our site, which shows the innovative process we have created through ongoing research and development, to achieve our mission objective – “To empower care home leaders to confidently build a loving, caring and happy care home culture – whilst simultaneously tracking and reporting its progress”.
CQE is a participant in the UK HealthTec Cluster and continues to develop its products and programmes in collaboration with its Sci-Tech Innovation Team in Daresbury.
To ensure the service remains current the CQE directors continue to work closely with a variety of health and social care organisations.
THE MANAGER PERSPECTIVE
In this video, families and managers reflect on their experience of CQE.
Their reference to “MAINLY GREENS” means, how safe their rota identifies staff, who have been through the CQE survey process, assessed as safe and are represented as green in the rota builder.
Experienced Managers have long been expected to trust their own judgement and are understandably, cautious of any innovation, no matter how well the references recommend them.
A team of managers who engaged a recruit, trusting their own intuition, without completing a CQE survey very soon wished they had.
OUTSTANDING RESULTS FOR ECOSYSTEM USERS
The Ecosystem exposes hidden information through a crucial additional layer added into the existing vetting and barring process. It ensures guesswork is avoided when selecting new recruits into a care home culture. Continued application of the ecosystem innovation leads to an acceleration of quality earning outstanding inspections in CQC inspections.
- Ensuring that decision making processes are based on fact.
- Creating a transparent caring Care Home Culture
- Improved management communication
- Improved Owner /manager information
- Providing Documentary Evidence For PIR’s & inspections
- Providing evidence of compliance & continuing quality improvement
- KLOE 1 – SAFE
- KLOE 2 – EFFECTIVE
- KLOE 3 – CARING
- KLOE 4 – RESPONSIVE
- KLOE 5 – WELL LED
CQE THE PROVEN SOLUTION
The Care Quality Ecosystem is the outcome of many years of research and development. The resulting innovation offers a repeatable, reliable, trackable and verifiable application. This powerful solution allows care home owners and managers to improve their culture, prove continuing quality improvement and retain happy staff teams who cascade their passion into caring for the resident service users.
See Why CQE Ecosystem Works So Well
CQE Ecosystem has 3 Levels of Access – Specifically Designed to Build Safe, Loving and Caring Cultures