CARE QUALITY ECOSYSTEMS
The Results of The Care Home Managers Survey 2024
80% of Managers were dissatisfied with the standard of care they currently provided.
A new poll reveals that Care home managers say the quality of care residents receive is being ‘sidelined’ because of time-consuming, manual processes that could be eliminated by better use of IT. Article By: Angeline Albert
A new poll of 100 care home managers across the UK has revealed that the vast majority (80%) believe care quality, productivity, and staff happiness are at risk but could be improved by technology that would free up the care workforce’s day.
Two-thirds of the 330 care home workers polled last May, admitted that care quality and nutritional needs are being ‘overlooked’ due to ‘outdated’ methods.
Three in five care homes (63%) thought introducing new technology would help reduce administrative burdens and make running their care homes easier.
Ollie Brand, chief executive of Zupa, commissioned the poll, conducted by Censuswide between 6-11 May 2022, said: “We know from previous research that care home staff are often overstretched, underpaid and in many cases, unhappy.
“We also know that care professionals are keen to have more time back in their day to improve job satisfaction, morale and care quality.
“Recognition that the right technology can help is critical to creating positive change across the sector but despite this, many care homes still fail to connect outdated processes and the key concerns raised by care workers today.”
Despite concerns about the impact manual processes such as paper-based documentation have on the quality of residents’ care, most care homes (52%) believed new technology was ‘too expensive’ to change the status quo of how things are done. All were surprised at the affordability of CQE
82% Agreed that selecting new care staff by instinct can lead to frustrating revolving-door recruitment & training.
The medical world arguably benefits the most from modern tech, and it could even help with staff retention. Technology can help in a wide range of ways, starting with recruitment – with the right management software, care homes can make the recruitment process much more streamlined and even make the training period even faster. Remember that the highest turnover rates are usually in the earlier stages of onboarding!
Plus, carers are more likely to stick around if the home is well-organised and makes the most of beneficial modern technology, such as medical wearables, digital care plans, and assistive technology. These being in place make managing and running the care home easier for staff members.
CQE is a unique online application because it both establishes and maintains care home cultures. It’s the care home culture that drive how carers behave – So, fixing cultures holds the key to creating a measurable and sustainable service. CQE also generates the documentary evidence and reports needed to prove continuing quality improvement to regulators and assessors.
Surveys, reports and demonstrably safe rotas – along with the supporting documentation prove to inspectors how leaders operate safely and consistently whilst pursuing continual quality improvement. If you are using the CQE system you’re heading towards outstanding with safeguarding innovations.
Adopting the application doesn’t require changing rota systems of existing recording processes either. That’s because it’s designed to introduce and enhance attitudes and alliances – not to replace existing admin – as it sits alongside the existing admin framework.
86% were not always able to recognise a carer suffering from stress.
Regular CQE carer surveys carried out at handover not only expose carer stress levels but also show where that stress originates. This insight gives managers a heads-up on who needs help and who can manage without it.
Results of a CQE survey are available instantly. It is an important tool, essential to protect the care home culture and the care quality it drives.
Research shows stress is an ‘emotional contagion’ that can spread to others remarkably quickly—and its effects can linger for hours, even days.
Team-Level Signs of Stress:
Increased arguments or conflict among team members.
Higher staff turnover or absenteeism.
More reports of stress or complaints.
Decreased performance or productivity.
Poor communication or collaboration within the team.
Increased incidents or errors.
Poor relationships with clients/patients.
Increase in industrial relations or disciplinary problems.
These issues become management diversions, undermining the care culture and diverting essential staff skills from residents. Continuity of care evaporates. The most efficient culture is also the most cost-effective.
Adopting CQE into your nursing or care home.
HOW TO VIDEO’S
Start a survey
View a survey
Create a rota
Publish a rota
✔ Builds an abuse resistant care home culture.
✔ Exposes genuine caring carers when recruiting.
✔ Instant recruit survey analysis.
✔ Regular P.A.R. care safety certificates
✔ Records of safe rota preps
✔ Regular carer stress analytics
✔ Regular staff retention reports
✔ Access to the secure CQE portal 24/7
The Ecosystem at work
CQE’s system was designed to give Care Home leaders a robust process to improve their care home’s culture through successful recruitment and informed management decisions based on FACT. A care home’s safety is the overriding priority of every care home leadership team.
Perhaps more than anything else successful recruitment determines the success of an entire care home. The CQE system now makes this powerful process accessible to every care home leader.
Reading though this site you will learn how the innovative processes we have applied combine with ongoing research and development to deliver our objective – “To empower care home leaders to confidently build a loving, caring and happy care home culture – whilst simultaneously tracking and reporting its progress”.
The CQE mission
OUR VISION
That families will soon be able to confidently identify loving, caring and happy care home cultures from which they can confidently expect loving care for their loved ones.
OUR MISSION
To empower care home leaders to confidently build a loving, caring and happy care home culture – whilst simultaneously tracking and reporting its progress.
OUR VALUES
Caring, safeguarding & quality of life for vulnerable people in residential care home settings
OUR BELIEF
That the CQE ecosystem empowers any competent care home leader to verifiably build, create and maintain a safe, caring & happy culture
CARE QUALITY ECOSYSTEMS
within care home cultures.